Return and Exchange Policy

 

SENLASI Return and Exchange Policy

At SENLASI, we are committed to maintaining the highest quality standards. If you experience any issues with your order, we’re here to help. Please review our return and exchange policy for detailed information.

When Returns and Refunds Apply:

  • Regarding packaging breakage and product damage due to transportation：If the package is broken and the product is damaged due to shipping, you can exchange the product within 30 days of shipment and get a refund for the exchange shipping cost. However, you will need to pay the replacement shipping fee in advance.
  • Faulty or Incorrect Products: If you receive a faulty product or the wrong item due to our error, you can exchange the product within 30 days of shipment and get a refund for the exchange shipping cost. However, you will need to pay the replacement shipping fee in advance.
  • Changed Your Mind or Unwanted Gift: If you change your mind or receive an unwanted gift, you can return it within 30 days of delivery.

Please note: Return shipping is at your expense, We will provide you with a return address and return instructions, and you will need to return the goods yourself.

We won't charge you for re-shelving.

Return Conditions:

  • All returned items must be in their original condition and packaging.
  • Returns and exchanges can only be made within 30 days of your receipt of the item.

Return and Exchange Cost Clarification:

  • Regarding packaging breakage and product damage due to transportation：If the package is broken and the product is damaged during transportation, you need to send back the product damaged during transportation by yourself first, and we bear the shipping cost of your replacement product(Upon receipt of the item, we will refund the replacement shipping cost of the item damaged during shipping).
  • Faulty or Incorrect Products: If the product is faulty or incorrect due to our error, you need to send back the product damaged during transportation by yourself first, and we bear the shipping cost of your replacement product(Upon receipt of the item, we will refund the cost of replacement shipping for the faulty or incorrect item).
  • Changed Your Mind or Unwanted Gift: If returning due to a change of mind or unwanted gift, return shipping is at your expense, We will provide you with a return address and return instructions, and you will need to return the goods yourself.

About the return address：

Return Address Information We will select the warehouse in your country.

After your request is approved, we will send you return address information and return instructions via e-mail.

How to Request a Return or Exchange:

  1. Contact Us: Before returning any items, please contact our support team at support@senlasi.com. Make sure to include your order number and a brief description of the issue.
  2. Return Instructions: Once your request is approved, we will email you return address information and return instructions.
  3. Prepare the Package: Ensure the item is properly packed in its original condition and packaging. Include the order number inside the package. Remove any personal labels or shipping stickers before returning the package.
  4. Return the Item: Once the package is ready, you need to choose a courier company to place a courier order and send the package to the return address provided by us. Make sure the package is sealed securely to avoid damage in transit.

In order to follow up the logistic progress and speed up the refund process, it is best to provide us with your courier order number and after-sale order number via support@senlasi.com ( For shipping reimbursement, you will also need to provide a screenshot of the courier billing number payment information).

    Refund Processing Time:

    Product Refunds: Upon receipt of a returned product, we will inspect it and process the refund within 1-7 business days. Refunds will be made in the same manner as your original payment.

    Replacement Shipping Fee:Upon receipt of the product, we will inspect it and process the refund within 1-7 business days. Refunds will be made by us in the same manner as the original payment.

     

    If you have any questions or concerns, please feel free to reach out to us at support@senlasi.com. We're happy to assist you.