Shipping Policy

Estimated Shipping Time

We will ship your order within 48 hours of placement, calculated in calendar days.

Worldwide Shipping Policy

Available Markets: We currently ship to the following regions

• United States
• United Arab Emirates
• Ireland
• Austria
• Australia
• Pakistan
• Belarus
• Belgium
• Poland
• Denmark
• Germany
• France
• Philippines
• Finland
• South Korea
• Netherlands
• Canada
• Czech Republic
• Qatar
• Malaysia
• Mexico
• Norway
• Portugal
• Japan
• Sweden
• Switzerland
• Saudi Arabia
• Slovakia
• Thailand
• Turkey
• Spain
• Singapore
• New Zealand
• Israel
• Italy
• India
• Indonesia
• United Kingdom
• Macao SAR
• Taiwan
• Hong Kong SAR

Shipping Time:

For all these markets, delivery time is estimated at 3-15 natural days.

Order cut-off time:

10 P.M. (based on GMT-8 time zone)

Free Standard Delivery Area:

• United States
• United Arab Emirates
• Ireland
• Austria
• Australia
• Pakistan
• Belarus
• Belgium
• Poland
• Denmark
• Germany
• France
• Philippines
• Finland
• South Korea
• Netherlands
• Canada
• Czech Republic
• Qatar
• Malaysia
• Mexico
• Norway
• Portugal
• Japan
• Sweden
• Switzerland
• Saudi Arabia
• Slovakia
• Thailand
• Turkey
• Spain
• Singapore
• New Zealand
• Israel
• Italy
• India
• Indonesia
• United Kingdom
• Macao SAR
• Taiwan
• Hong Kong SAR

Shipping address:

China Shenzhen

Delivery method:

We use Yunexpress and FedEx courier services for delivery.

Undeliverable Markets:

Areas where we are currently unable to provide mailing services include: addresses in markets or areas not listed above.

Express Shipping: 

Currently, we do not offer express shipping options. However, we ensure timely dispatch and standard shipping to all regions mentioned.

Customs Fees:

SENLASI covers all customs fees, so you won’t be charged any additional costs when your order arrives.

Addresses written in non-Latin characters

Why did you alter my address?

Our shipping provider requires all addresses be written in Latin characters. So we look up the Latin version of your address using an address validation service.

What if the updated address is incorrect?

The majority of addresses are correctly converted. However, if you know your address has been incorrectly converted, our friendly support team can help fix it before your package is dispatched. Otherwise, our shipping provider will contact you to obtain the correct address and arrange delivery, at no extra cost to you.

Can I choose a different shipping provider?

No, sorry. We’ve searched high and low, and our provider offers the best combination of excellent service and competitive rates.